HTNG & dmg events partnered for The Hotel Show to provide cutting edge hospitality technology content
The USA Headquartered Hospitality Technology Next Generation (HTNG) is a global not-for-profit trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions that will enable them to do business globally in the 21st century.
On 18th September at Dubai World Trade Centre between 12:30pm to 5:30pm, HTNG hosted ‘The HTNG Tech Strategy Day’ to bring six education sessions on hospitality technology to The Hotel Show Dubai.
This exciting collaboration brought together the best and brightest minds in hospitality technology to foster the development and advancement of systems and solutions that enabled hospitality professionals and vendors to lead the industry into the future. Recognized as the leading voice of the global hospitality community, HTNG facilitates the development of technology models that foster innovation, improve the guest experience, increase the effectiveness and efficiency of hospitality companies and create a healthy ecosystem of technology suppliers.
Next generation loyalty systems impact personalization and operations at all hotels, chain and independent. Presenter and moderator Alana Witte will introduce us to the concept and follow with a panel of experts to discuss impacts at the hotel level, including the check-in process and other in-hotel activities that drive incremental revenue through tailored, meaningful offers to individual guests.
Nerds do not rule cyber security - your front desk staff, finance and operations are the first line of defense against constant, pervasive attacks that can damage your reputation and your finances. Cyber-security expert Daniel Johnson will discuss key components of common attacks, and how you can respond to and prevent escalation.
If you have ever tried to justify capital or operational investment through improvements in guest satisfaction, you know how difficult it can be. We all intuitively know that guests will pay more and be more loyal for a better experience, but where is the data to support it? The presentation will show you where to find it and how to justify that next investment.
Hotel guests require wireless connectivity as much hot water and a comfortable bed, and staff need connectivity from the rooftop to the boiler room to run the hotel. Learn how best to utilize ubiquitous connectivity from this panel of experts.
The seats keep getting smaller and the food isn't getting better, but major airlines have successfully leveraged technology to improve the passenger experience. Can hotels say they have done the same? Hear from today's speaker, a recent convert to hotels after 24 years with Emirates Airline, tell us what we can learn from the airlines.
Senior hotel IT leaders from the region will discuss their top priorities, what keeps them awake at night, and how technology is becoming a key differentiator in the guest experience.