The Hospitality Tech Efficiency Forum (17th & 19th September 2019) hosted a set of highly focused presentations examining innovative technology solutions that regional hoteliers are using to create efficiency improvements across all aspects of their operations. Presentations anchored around real-world case studies, providing data and results from recent technology projects and were delivered by IT professionals from major hotel groups and technology solution providers.
On 18th September at Dubai World Trade Centre between 12:30pm to 5:30pm, HTNG hosted ‘The HTNG Tech Strategy Day’ to bring six educational sessions on hospitality technology to The Hotel Show Dubai.
This exciting collaboration brought together the best and brightest minds in hospitality technology to foster the development and advancement of systems and solutions that enabled hospitality professionals and vendors to lead the industry into the future. Recognized as the leading voice of the global hospitality community, HTNG facilitates the development of technology models that foster innovation, improve the guest experience, increase the effectiveness and efficiency of hospitality companies and create a healthy ecosystem of technology suppliers.
AGENDA FROM THE 2019 EDITION
Kitchens frequently waste 8% - 20% of total food costs. Hear how AI is being used to radically reduce this with results from reference to a year-long partnership between Emaar and Winnow which has led to Emaar reducing their food waste by 70%.
E25 Partner & Senior Manager - Revenue & Analytics
Tjalling van den Burger
Business Development Director
Looking at the latest trends driving the market, including the evolution of IOT platforms in guest room technology and the use of automation.
Director - International Accounts
Exploring the design, technical features, interfaces and operational experiences of our bespoke Quality Management System (QMS) and Guest Service Manager System (GSM) which we’ve created to anticipate and respond to guest requests and improve staff efficiency.
Grand Excelsior Hotel
How AI is being harnessed to allow hotels teams to record guest requests, ensure that they’re responded to in a timely manner, prevent guests’ complaints and resolve issues before guests check out.
Director - Hospitality, EMEA & India
Examining the solutions that we’ve designed and implemented to improve staff and guest communication, services and marketing. What challenges have we faced and what benefits have these applications provided? What areas are we planning to improve next?
Assistant Manager - IT
Fairmont the Palm
Next generation loyalty systems impact personalization and operations at all hotels, chain and independent. Presenter and moderator Alana Witte will introduce us to the concept and follow with a panel of experts to discuss impacts at the hotel level, including the check-in process and other in-hotel activities that drive incremental revenue through tailored, meaningful offers to individual guests.
Nerds do not rule cyber security - your front desk staff, finance and operations are the first line of defense against constant, pervasive attacks that can damage your reputation and your finances. Cyber-security expert Daniel Johnson will discuss key components of common attacks, and how you can respond to and prevent escalation.
If you have ever tried to justify capital or operational investment through improvements in guest satisfaction, you know how difficult it can be. We all intuitively know that guests will pay more and be more loyal for a better experience, but where is the data to support it? The presentation will show you where to find it and how to justify that next investment.
Hotel guests require wireless connectivity as much hot water and a comfortable bed, and staff need connectivity from the rooftop to the boiler room to run the hotel. Learn how best to utilize ubiquitous connectivity from this panel of experts.
The seats keep getting smaller and the food isn't getting better, but major airlines have successfully leveraged technology to improve the passenger experience. Can hotels say they have done the same? Hear from today's speaker, a recent convert to hotels after 24 years with Emirates Airline, tell us what we can learn from the airlines.
Senior hotel IT leaders from the region will discuss their top priorities, what keeps them awake at night, and how technology is becoming a key differentiator in the guest experience.
Reviewing UAE government initiatives to regulate and incentive the hospitality sector to advance towards reducing hotel’s environmental impact. What are the measures required to reduce a hotel’s carbon footprint by improving water and energy performance, waste management, education and awareness, and how do you achieve them?
Emirates Green Building Council
How a young, dynamic and innovative hotel management company assessed the appropriate technology suite for their first hotel in Dubai: experiences, challenges, benefits and our short and long term roadmap to refine and add further functionality and efficiency.
Grayton Hotel, by Blazon Hotels
What are the key factors that affect user decision making when booking a hotel? How are hotel search results traditionally ordered within our platform, and how is this process evolving? What do hoteliers need to do to improve their rankings?
Director, Product Management (Hotels & Activities)
How we took ownership of our water is developed, stored and maintained to become the first PET plastic bottle free hotel in the Middle East, adding value for our guests and generating significant ROI.
No More Bottles
Tryp by Wyndham
Identifying the key ambitions of the IOT platform that we’ve developed alongside real-life case-studies of how it’s being used to simplify and integrate hotel buildings solutions and help operators optimise energy consumption.
Market Development Manager – Digitalization
Product Marketing Manager – Building Automation