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| 19 May 2010 | ||
| 11:00 - 11:45 | The Change House Speaker(s) Mr Neil Hewerdine , Vice President of Spa Services , Atlantis The Palm | |
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| 12:00 - 12:45 | Cross selling as a strategy Speaker(s) Mr Salvatore Picucci , Management Consultant, PI.CO Wellness | |
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| 12:55 - 13:15 | Every spa is unique! How to conceive your spa? Speaker(s) Mr Jean Michael Simonian, UNIQUE Spa | |
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| 13:30 - 14:15 | Adapting your Spa model to suit the Middle East Speaker(s) Ms Daniella Russell , Independent Consultant, POMEC | |
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| 14:30 - 15:15 | Understanding the Spa development stages in detail: The Spa Lifecycle Speaker(s) Mr Ebrahim Malekzadeh , Managing Dirctor, Esadore International | |
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| 15:30 - 16:15 | Factors influencing clients decision & how to succeed in the Middle East Speaker(s) Ms Maria Antonela Axinte , Spa Director, Serenity Day Spa by Paris Gallery | |
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| 16:30 - 17:15 | The Health Spa Hotel & Resort model Speaker(s) Mr Erwan Madec , CEO, Vichy Spa International | |
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